Terms & Conditions

1 Repair Services & Authorization

By handing over or mailing your device to Nanotech Mobile, you authorize our technical specialists to perform diagnostic testing and agreed repair procedures on your hardware.

2 Customer Data & Device Passcodes

The security and integrity of your device data are paramount to us. However, hardware servicing inherently carries risks of unexpected system corruption.

Passcode Disclosures: Providing your passcode or PIN allows our technicians to run pre-repair and post-repair quality checklists (testing camera autofocus, speaker balance, ambient light sensors, and touch grid calibration). Providing access is entirely optional; however, without a passcode, we cannot verify full internal functionality prior to handover.

3 Warranty Coverage & Exclusions

All paid hardware repairs are backed by our store warranty against manufacturer defects and technician workmanship from the date of service completion.

• Coverage Scope: Covers touch failure, ghost touch, defective battery cells, display flickering, and component disconnection resulting from the replaced hardware or bench installation.
• Physical Damage Exclusion: Warranty coverage is immediately voided if the device sustains subsequent physical drops, display glass cracks, internal LCD bleeding, housing dents, or pressure trauma.
• Liquid Exposure Exclusion: Any device that has suffered liquid exposure, corrosion, or moisture ingress carries no post-repair liquid warranty, as corrosion can expand unpredictably across board traces.
• Third-Party Tampering: Opening, modifying, or servicing the device by another repair facility or unauthorized person after our service invalidates all warranty claims.

4 Unclaimed & Abandoned Devices

Prompt collection of completed and unserviceable devices is required to maintain orderly storage in our repair bench facilities.

5 Retail Accessories & Return Standards

We sell premium phone cases, tempered glass screen protectors, charging adapters, high-speed cables, and audio accessories.

• 7-Day Return Window: Unopened accessories in pristine original packaging with original proof of purchase may be returned within 7 calendar days for an exchange or store credit.
• Installed Screen Protectors: Once a screen protector or lens guard has been applied to a customer device, it is considered consumed and is non-refundable.
• Non-Returnable Items: Completed technician service labor, special-order custom components, and opened hygienic earphone accessories are strictly non-refundable.

6 Sell Your Device (Buy-Back Terms)

Nanotech Mobile purchases select used smartphones, tablets, smartwatches, and consoles for cash or store credit in Regina, SK under strict compliance with regional second-hand dealer regulations.

• Legal Ownership: The seller must be the sole legal owner of the device and possess the unfettered right to sell it.
• Government-Issued ID: A valid Canadian government photo ID (Driver's License or Passport) is mandatory for all device buy-back transactions.
• Zero Tolerance for Stolen Devices: We screen all incoming device serial numbers and IMEI numbers against national stolen database registries. Devices reported lost, stolen, or flagged with active activation locks (iCloud, Google FRP, Samsung Knox, MDM) will be immediately refused and may be reported to law enforcement.
• Device Reset: Customers must sign out of all personal accounts and biometric profiles before handover. Nanotech Mobile conducts an immediate factory wipe on purchased units.